About Mifi Business Solutions
Empowering small-scale farmers and SMEs across Zambia through accessible microfinance solutions since 2015.
Our Story
Founded in 2015, Mifi Business Solutions emerged from a simple yet powerful vision: to bridge the financial gap that prevents hardworking farmers and entrepreneurs from achieving their dreams.
We recognized that traditional banking often overlooks the unique needs of small-scale farmers and SMEs. That's why we created a microfinance institution that truly understands these communities.
Today, with 8 branches across Zambia and over K50 million in loans disbursed, we continue to be the trusted financial partner for thousands of clients.
Our Impact
Measuring success through the positive changes we create in communities across Zambia.
5,000+ Lives Transformed
Farmers and entrepreneurs across Zambia have improved their livelihoods through our loans.
300% Average Income Increase
Our clients typically see significant income growth within the first year of receiving funding.
95% Success Rate
High client satisfaction and loan repayment rates demonstrate our effective approach.
Our Mission, Vision & Values
Mission
To provide accessible microfinance solutions that empower small-scale farmers and SMEs to achieve sustainable growth and improve their livelihoods.
Vision
To be Zambia's leading microfinance institution, recognized for transforming communities through innovative financial solutions.
Values
Integrity, Empowerment, Community Focus, Innovation, and Sustainable Development guide everything we do.
Our Departments
Meet the specialized teams that work together to deliver exceptional microfinance services.
Human Resources
Recruiting top talent and fostering a positive workplace culture across all branches.
Information Technology
Maintaining our digital infrastructure and developing innovative solutions for clients.
Customer Care
Providing exceptional service and support to all our clients throughout their journey.
Finance
Managing our financial operations and ensuring sustainable growth.
Management
Leading our strategic direction and overseeing all operations.
Debit Controllers
Monitoring and managing client disbursements and payment processing.
Credit Controllers
Evaluating loan applications and managing our loan portfolio.
Staff Training Programs
Comprehensive training programs ensure our staff are equipped with the knowledge and skills to serve our clients excellently.
Orientation Program
2 weeksComprehensive introduction to company culture, values, and microfinance principles.
Key Topics:
- Company History & Mission
- Microfinance Fundamentals
- Client Service Excellence
- Compliance & Ethics
Credit Assessment Training
3 weeksSpecialized training for credit officers on loan evaluation and risk assessment.
Key Topics:
- Risk Assessment
- Financial Analysis
- Agricultural Lending
- SME Evaluation
Customer Service Excellence
1 weekBuilding exceptional customer relationships and communication skills.
Key Topics:
- Communication Skills
- Conflict Resolution
- Cultural Sensitivity
- Client Retention
Technology & Systems
1 weekTraining on our loan management systems and digital tools.
Key Topics:
- Loan Management System
- Digital Documentation
- Data Security
- Mobile Banking
Financial Literacy
2 weeksUnderstanding financial products and helping clients make informed decisions.
Key Topics:
- Product Knowledge
- Interest Calculations
- Repayment Planning
- Financial Counseling
Compliance & Regulations
1 weekUnderstanding regulatory requirements and maintaining compliance standards.
Key Topics:
- Banking Regulations
- Anti-Money Laundering
- Data Protection
- Audit Procedures
Continuous Learning
Beyond initial training, we provide ongoing professional development opportunities, quarterly workshops, and annual conferences to ensure our team stays current with industry best practices and continues to grow professionally.
Our Outposts
Extending our reach to remote communities through strategically located outposts that provide essential microfinance services.
Mazabuka Outpost
Mazabuka District
Serving Areas:
Mazabuka, Choma, Pemba
Services:
- Loan Applications
- Client Consultations
- Document Collection
Tuesdays & Fridays
Kasama Outpost
Northern Province
Serving Areas:
Kasama, Mbala, Luwingu
Services:
- Agricultural Loans
- SME Consultations
- Financial Literacy
Wednesdays & Saturdays
Solwezi Outpost
North-Western Province
Serving Areas:
Solwezi, Mufumbwe, Kabompo
Services:
- Mining Sector Loans
- Business Development
- Loan Processing
Mondays & Thursdays
Mansa Outpost
Luapula Province
Serving Areas:
Mansa, Samfya, Nchelenge
Services:
- Fishing Industry Loans
- Trade Financing
- Group Lending
Tuesdays & Fridays
Petauke Outpost
Eastern Province
Serving Areas:
Petauke, Katete, Chadiza
Services:
- Cross-border Trade
- Agricultural Loans
- Market Vendor Loans
Wednesdays & Saturdays
Sesheke Outpost
Western Province
Serving Areas:
Sesheke, Shangombo, Sioma
Services:
- Cattle Loans
- Crop Financing
- Rural Development
Mondays & Thursdays
Mobile Banking Services
Our outposts operate on scheduled days to serve remote communities. Between visits, clients can access basic services through our mobile banking platform and receive support via phone consultations.
Our Journey
Key milestones in our mission to transform lives through microfinance.
Company Founded
Started with a vision to serve underbanked communities
First 1000 Clients
Reached our first major milestone in client base
Branch Expansion
Opened 5 new branches across Zambia
K50M Disbursed
Achieved K50 million in total loans disbursed
Digital Innovation
Launched online application and client portal
Our Leadership Team
Meet the experienced professionals leading our mission to transform lives through microfinance.
David Mwanza
Chief Executive Officer
15+ years in microfinance and rural development
Sarah Phiri
Chief Operations Officer
Expert in branch operations and client relations
James Banda
Head of Credit
Specialist in agricultural and SME lending
Grace Tembo
Head of Finance
CPA with extensive financial management experience
Our Branch Network
Strategically located across Zambia to serve our clients better.
Livingstone Branch
Serving the local community
Mongu Branch
Serving the local community
Kafue Branch
Serving the local community
Chipata Branch
Serving the local community
Choma Branch
Serving the local community
Kaoma Branch
Serving the local community
Kitwe Branch
Serving the local community
Solwezi Branch
Serving the local community